Customer Testimonials

I had a bad experience today.I been taking my cars there every month for oil change for both of my work cars for 8 years and they didn’t let me use the coupons to save money.I think it’s crazy how they treat there returning customers over 8 years.Service manager Jeremy gave me a nasty attitude as he left the building.I will definitely will not be returning .if I could leave a 0 star I would

I recently noticed the engine cover missing from my car and thought it had been misplaced during a service appointment at FORD. The service department was able to pull up videos showing it was already missing, even at another earlier appointment.

Joey is a good salesman!

Very professional

Every item I requested help with, was taken care of. thank you

Service Advisor Kwaune Amlin very courteous and knowledgeable completes service requests and gives updates very timely.

I recently bought a used very low mileage 2024 mustang gt premium. I wanted to add a supercharger and made the arrangements with the service department. The part was not only in stock but the open time to bring it in was immediate and the work was done at a fair price and delivered to me as promised at the price quoted. Excellent workmanship with the underside of the hood compartment appearing undisturbed besides the addition of a 3 liter supercharger taking up the space. Very clean install and Wesley Grimes the service advisor had excellent communication and there were no hidden ... Read More

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Google - Nov 10, 2026

I recently bought a used very low mileage 2024 mustang gt premium. I wanted to add a supercharger and made the arrangements with the service department. The part was not only in stock but the open time to bring it in was immediate and the work was done at a fair price and delivered to me as promised at the price quoted. Excellent workmanship with the underside of the hood compartment appearing undisturbed besides the addition of a 3 liter supercharger taking up the space. Very clean install and Wesley Grimes the service advisor had excellent communication and there were no hidden fees or surprises either. They were very accommodating to me as I needed rides home and back to get the vehicle. I definitely would suggest anyone wanting this kind of work done to use them as they maintain your warranty as well and the installation is also guaranteed. Excellent work and service by all.

I purchased two brand new expeditions from the Ford of Newport Richey. I wasn’t pleased with the sales service that I received, but not enough to write a bad review but the service after the sale is horrible. You will call to get the we owe work done and deal with their AI virtual system, which sucks. They have a texting program that no one responds to and you can’t get anybody in service to speak with you. Don’t buy your car here if you expect them to take care of you as a customer after the ... Read More

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Google - Nov 10, 2026

I purchased two brand new expeditions from the Ford of Newport Richey. I wasn’t pleased with the sales service that I received, but not enough to write a bad review but the service after the sale is horrible. You will call to get the we owe work done and deal with their AI virtual system, which sucks. They have a texting program that no one responds to and you can’t get anybody in service to speak with you. Don’t buy your car here if you expect them to take care of you as a customer after the sale. I have left messages on Thursday last week, yesterday, and today and still no return call or return text message. I am beyond frustrated with this dealership. The service tech I dealt with the last time I brought my vehicle in Steve, he was amazing and I told him their system to get through to talk to someone is horrible. Maybe this review will finally get someone’s attention to help their customers who spent almost $200,000 on vehicles.

Very professional and you get to look at a video of work being done on your car.

Not good that's for sure

Just an excellent environment a pleasure to do business with

Steve always addresses all my concerns and provides fast and efficient service and answers to all my concerns-Wendell Bauer

Great staff always have a car or truck to see. Will definitely buy next car there

Very disappointing experience at this dealership. My husband and son were visiting the showroom and looking at the vehicles on display. These cars are in a showroom for customers to view, explore, and get a closer look at. While they were sitting inside one of the vehicles, a salesman approached them and told them to get out because it was a $100,000 car. The way this was handled was completely unnecessary, disrespectful, and embarrassing. If there are restrictions on sitting inside certain vehicles, there are professional and respectful ways to communicate that to customers, including families with children. A showroom should ... Read More

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Google - Nov 3, 2026

Very disappointing experience at this dealership. My husband and son were visiting the showroom and looking at the vehicles on display. These cars are in a showroom for customers to view, explore, and get a closer look at. While they were sitting inside one of the vehicles, a salesman approached them and told them to get out because it was a $100,000 car. The way this was handled was completely unnecessary, disrespectful, and embarrassing. If there are restrictions on sitting inside certain vehicles, there are professional and respectful ways to communicate that to customers, including families with children. A showroom should be a welcoming environment where potential customers feel comfortable looking at the vehicles, not a place where they are made to feel unwelcome or judged. The price tag of a vehicle does not justify treating people disrespectfully. This experience left such a negative impression that we will not be returning to this dealership, and I would not recommend it to others. I would encourage anyone considering visiting this location to think twice. No customer should have to worry about being embarrassed or treated poorly simply for looking at a vehicle in a showroom. Customer service and basic respect should never depend on how much a customer appears willing or able to spend.

I have 2 ford vehicles in my garage 2023 explorer and 2025 fusion. I went to help my dad with his oil change at this location. While I'm there I said ill check out the newer cars. For some reason this guy "rich chansky" asked me to get my son out of one of the cars I'm Checking out. Which i did. But he decided to keep going ranting about the price of the car. Which I honestly can afford but why did he think im poor. Because im brown. Don't go there dont recommend for anyone to ... Read More

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Google - Nov 3, 2026

I have 2 ford vehicles in my garage 2023 explorer and 2025 fusion. I went to help my dad with his oil change at this location. While I'm there I said ill check out the newer cars. For some reason this guy "rich chansky" asked me to get my son out of one of the cars I'm Checking out. Which i did. But he decided to keep going ranting about the price of the car. Which I honestly can afford but why did he think im poor. Because im brown. Don't go there dont recommend for anyone to have to deal with RICH in the showroom . I would never go here if I have to deal with this racist guy

We had nothing but an amazing experience working with John/Sales and Kyle/Financing while purchasing our new F250. Very professional and we will be a repeat customer.

I recently purchased a pre-owned SUV from Ford of Port Richey and had an outstanding experience from start to finish. My salesman, John Milano, went above and beyond to make the entire process smooth and hassle-free. Since I live about two hours away and had a trade-in, I didn't want to make the drive without first having a deal in place. John took my request seriously and immediately got to work. I provided photos, the VIN, CarFax, and other information on my trade, which he presented to his sales team. Within about 15 minutes, we had an agreement, and I ... Read More

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Google - Nov 3, 2026

I recently purchased a pre-owned SUV from Ford of Port Richey and had an outstanding experience from start to finish. My salesman, John Milano, went above and beyond to make the entire process smooth and hassle-free. Since I live about two hours away and had a trade-in, I didn't want to make the drive without first having a deal in place. John took my request seriously and immediately got to work. I provided photos, the VIN, CarFax, and other information on my trade, which he presented to his sales team. Within about 15 minutes, we had an agreement, and I was on my way to the dealership. When I arrived, John had the SUV ready for me to test-drive while the team completed their review of my trade. What impressed me most was that there was no last-minute haggling or change in the numbers. The dealership stood behind the agreement we had made. From there, everything moved quickly. I was in and out of the finance department and back on the road home within a few hours. John Milano delivered exactly what you hope for when buying a vehicle: responsiveness, professionalism, and follow-through. The entire team kept their word, respected my time, and made what can often be a stressful experience surprisingly easy. I would absolutely recommend John and Ford of Port Richey to anyone looking to purchase a vehicle.

Had an appointment for an oil change and to repair my back door under warranty. This was the 3rd visit to try and repair the door, which was under warranty. Showed up at 7am for my appointment and was informed, "it would better for me to use my local dealer, because we do not have time to handle it today". Spoke to my service advisor shortly thereafter, who apologized and said he would handle the issue. Never heard back. I have now taken my fleet trucks, and both my personal vehicles elsewhere.

Brought my car in for an A/C condensation, but they assured me that the condensate line wasn’t plugged but it was a roof seal leak, which I disagreed with. Well still leaked immediately after replacement with no rain. Bright back 4 days later and was told “last time it was the seal, this time the condensate line was plugged”. Amazingly it must have plugged on the drive home, or they don’t know how to diagnose a problem even google knew how to diagnose wth the symptoms. Manager took 4 days to return my many calls and tried to argue ... Read More

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Google - Nov 1, 2026

Brought my car in for an A/C condensation, but they assured me that the condensate line wasn’t plugged but it was a roof seal leak, which I disagreed with. Well still leaked immediately after replacement with no rain. Bright back 4 days later and was told “last time it was the seal, this time the condensate line was plugged”. Amazingly it must have plugged on the drive home, or they don’t know how to diagnose a problem even google knew how to diagnose wth the symptoms. Manager took 4 days to return my many calls and tried to argue that both were a problem after they promised a refund if it still leaked. Don’t bring your car here for maintenance!

Quick and easy. In and out. Less than an hour for full service to my vehicle.

They were not able to repair my ford explorer as a result had to sell it.

Steve did a great job helping me out with my ford performance tune I wanted really helpful

I had a wonderful experience during my recent vehicle service, and I especially want to recognize my service advisor, Bailey. From start to finish, she went above and beyond to help me throughout the entire process and made sure everything went as smoothly as possible. She was incredibly kind, attentive, and communicative, keeping me updated throughout the day and making sure I never felt out of the loop. It’s not every day you come across someone who genuinely cares about making sure their customers have a great experience. Bailey was an absolute sweetheart, and her professionalism, kindness, and willingness ... Read More

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Google - Oct 31, 2026

I had a wonderful experience during my recent vehicle service, and I especially want to recognize my service advisor, Bailey. From start to finish, she went above and beyond to help me throughout the entire process and made sure everything went as smoothly as possible. She was incredibly kind, attentive, and communicative, keeping me updated throughout the day and making sure I never felt out of the loop. It’s not every day you come across someone who genuinely cares about making sure their customers have a great experience. Bailey was an absolute sweetheart, and her professionalism, kindness, and willingness to help did not go unnoticed. She truly made the entire experience that much better! Thank you, Bailey, for your outstanding customer service. Fort Port Ritchie is lucky to have you!

Josh and Hayden were awesome! Super fun to work with and made the process super easy. They really made the experience grade A.

Excellent service, as always!!!!

Great service, Kwaune was awesome and very helpful!

I have had my Ford Fiesta serviced in Murphy, NC, and in Panama City, Florida, Inverness, Fl, Wesley Chapel, Fl, and they were all good and gave very good service. However, The Ford Dealer at Bayonet Point, Fl is outstanding. They go out of their way to accommodate their customer. They are "Numero Uno!!!!!"

Fast service, great communication in resolving Customer Satisfaction program recall.

I purchased from out of state and would absolutely recommend this dealership! I handled everything remote, they helped me with the entire process to include getting my plate and fees included! Hayden Stevens, was awesome, super communicative, transparent, and went to bat for me to get the best deal imaginable. He deserves a raise! Even though I only purchased a Maverick, it felt like I was purchasing a high end vehicle. The process and communication was awesome! I would recommend this dealer to others. I would be a return customer!

Best service department I've found by far. I take all my cars there

The svc department got my oil change done in less than 1hr.

I recently purchased a 2024 Ford F-150 Lariat and had a great experience at Ford of Port Richey! A big thank you to Melquis , Rich, and Kyle for making the entire process smooth and enjoyable. From sales all the way to finance! Everyone was professional, friendly, and willing to work with me to get the deal done. They took the time to answer my questions, address my concerns, and make sure I was comfortable with my purchase. Buying a vehicle can sometimes be stressful, but these guys made it a positive experience from start to finish. I’m extremely happy with ... Read More

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Google - Oct 24, 2026

I recently purchased a 2024 Ford F-150 Lariat and had a great experience at Ford of Port Richey! A big thank you to Melquis , Rich, and Kyle for making the entire process smooth and enjoyable. From sales all the way to finance! Everyone was professional, friendly, and willing to work with me to get the deal done. They took the time to answer my questions, address my concerns, and make sure I was comfortable with my purchase. Buying a vehicle can sometimes be stressful, but these guys made it a positive experience from start to finish. I’m extremely happy with my new truck and appreciate all their help. I highly recommend Ford of Port Richey, especially working with Melquis, Rich, and Kyle if you’re in the market for a vehicle!

Great service team and very helpful.

Edit to Courtney: I’ve emailed Morgan auto group already, you apparently work for the deal ship who is doing nothing about this issue which is why it was escalated to the state I paid $1,015.37 for repairs, only to discover after the fact that they were aware of serious internal transmission issues that were not clearly disclosed to me before I authorized the work. As a result, my vehicle still bucks and jerks severely, leaving the core problem completely unresolved. I asked specifically if the transmission was ok, the service advisor responded yes. If I had known there were serious ... Read More

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Google - Oct 23, 2026

Edit to Courtney: I’ve emailed Morgan auto group already, you apparently work for the deal ship who is doing nothing about this issue which is why it was escalated to the state I paid $1,015.37 for repairs, only to discover after the fact that they were aware of serious internal transmission issues that were not clearly disclosed to me before I authorized the work. As a result, my vehicle still bucks and jerks severely, leaving the core problem completely unresolved. I asked specifically if the transmission was ok, the service advisor responded yes. If I had known there were serious internal transmission issues I would’ve scraped the car, however this was not disclosed to me until I paid and received my invoice. I reached out to management, including the general manager, but my concerns were not adequately addressed. Because of the lack of resolution, I have had to escalate this matter to formal consumer regulatory agencies. Transparency and honesty should be the bare minimum when customers are spending significant money. I strongly advise taking your vehicle elsewhere.

Prices are what got us in the door…. Then there’s a dealer fee mark up even when asked if price includes all fees minus tax and title. Then one of the mangers was very aggressive. Someone else apologized for him, but that in my opinion did not give them the sale. Only thing was the vehicle itself due to preferred features vs another we were interested at another dealership. Then was given one key, when paperwork was finalized… asked if we could get another. No response, texted about it. No response. Now to top it off might have to ... Read More

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Google - Oct 17, 2026

Prices are what got us in the door…. Then there’s a dealer fee mark up even when asked if price includes all fees minus tax and title. Then one of the mangers was very aggressive. Someone else apologized for him, but that in my opinion did not give them the sale. Only thing was the vehicle itself due to preferred features vs another we were interested at another dealership. Then was given one key, when paperwork was finalized… asked if we could get another. No response, texted about it. No response. Now to top it off might have to take my car in to get looked at cause transmission feels off. Review isn’t as low due to our salesman being nice and the finance guy who worked a better interest rate. I’ve bought many cars and this wasn’t the worst experience I’ve had…but definitely not the best. Still felt rubbed wrong overall, if I had to do it again I would rethink it.

Horrible! Took our old truck in to fill fluids and the truck was not cranking over. Walked out with a bill for 2400.00.got home did not start right away. Took it back got another bill for $1200.00it was the fuel line not the first one replaced. As we were going home, the transmission dropped all its fluid. We called ford. And had to pay to have it towed back. I told him we were not paying anymore.he wanted another 2400.00 for filling and plugging the transmission. This was a 1979 f150 truck. Ended up savaging it after all that. I was ... Read More

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Google - Oct 13, 2026

Horrible! Took our old truck in to fill fluids and the truck was not cranking over. Walked out with a bill for 2400.00.got home did not start right away. Took it back got another bill for $1200.00it was the fuel line not the first one replaced. As we were going home, the transmission dropped all its fluid. We called ford. And had to pay to have it towed back. I told him we were not paying anymore.he wanted another 2400.00 for filling and plugging the transmission. This was a 1979 f150 truck. Ended up savaging it after all that. I was on my way to see the manager and Wes stopped me and said he was going to take a look at what the transmission leaked out. He never did. Saw it sitting in the same spot in parking lot for days. Never moved. WOW! You should be ashamed about how you treT your customers!

Damaged my 2026 Mustang on its second oil change, kept the car for 4 days and refused to accept any responsibility saying it was just a “fluke” and they had nothing to do with it. I dropped it off running perfectly fine, picked it up and as I pulled off the lot the car immediately lost power, multiple check engine lights pop up, have vehicle serviced immediately etc. I have filed an official complaint against this dealership with Ford corporate and will also be filing a complaint with the BBB. Do not take your car to this service department. I was happy ... Read More

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Google - Oct 9, 2026

Damaged my 2026 Mustang on its second oil change, kept the car for 4 days and refused to accept any responsibility saying it was just a “fluke” and they had nothing to do with it. I dropped it off running perfectly fine, picked it up and as I pulled off the lot the car immediately lost power, multiple check engine lights pop up, have vehicle serviced immediately etc. I have filed an official complaint against this dealership with Ford corporate and will also be filing a complaint with the BBB. Do not take your car to this service department. I was happy with my purchase from this dealership until all of this.

I bought a vehicle using pre-approval from my bank, and three days later, the radiator broke. When I took it to the shop, they diagnosed the issue and said it needed replacing, but the repair took a week—not because of insurance delays, but due to the incompetence of the manager and the mechanics. The car was finally fixed only because I filed a complaint and went there in person, not because they actually did their job properly. Now, after the repair, the car has another problem: the windshield washer pump isn't working because they didn't install those ... Read More

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Google - Oct 8, 2026

I bought a vehicle using pre-approval from my bank, and three days later, the radiator broke. When I took it to the shop, they diagnosed the issue and said it needed replacing, but the repair took a week—not because of insurance delays, but due to the incompetence of the manager and the mechanics. The car was finally fixed only because I filed a complaint and went there in person, not because they actually did their job properly. Now, after the repair, the car has another problem: the windshield washer pump isn't working because they didn't install those parts correctly. Ultimately, they are incompetent and don't take responsibility for their customers' issues.

I found a car this dealership advertised online that I wanted to purchase. I ultimately agreed to pay the full sticker price of the car, as advertised online. After agreeing to pay the full advertised price, I was told that the car had not gone through inspection yet and they were not willing to sell me the car at the advertised price. They told me they planned on increasing the price after the inspection and wanted to know if I would pay $1,400 more for the car. They never should have advertised it for a price and listed it, if they ... Read More

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Google - Oct 2, 2026

I found a car this dealership advertised online that I wanted to purchase. I ultimately agreed to pay the full sticker price of the car, as advertised online. After agreeing to pay the full advertised price, I was told that the car had not gone through inspection yet and they were not willing to sell me the car at the advertised price. They told me they planned on increasing the price after the inspection and wanted to know if I would pay $1,400 more for the car. They never should have advertised it for a price and listed it, if they were not willing to sell it for that price. It was a complete waste of time and really dishonest business practice. It's dealerships like this that give car sales a bad name. I ultimately purchased the same vehicle, with less miles for $100 more at another dealership who was straight forward and honest with me. I would not recommend doing business here. They clearly are more interested in playing games, practicing less than honest and fair practices than they are in treating customers fairly and honestly. Buyer beware.

My car was seating for a week for a few things they told me it was ready and the gap on the hood was not fix the seat vibration was not fix very disappointed

I'm going to have to go back in again. They secured the wiring up underneath my dash and reconnected my horn. And then I went back in to have the wiring resecured but only a couple weeks later for it to come back down again. It's a safety issue. It actually falls into my pedal areas. I noticed it because something snagged my foot when I went to put my foot on the brake. Now I got to find out why my windshield washer wipers fluids not pumping. It runs through the same wiring harness that was resecured ... Read More

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Google - Sep 28, 2026

I'm going to have to go back in again. They secured the wiring up underneath my dash and reconnected my horn. And then I went back in to have the wiring resecured but only a couple weeks later for it to come back down again. It's a safety issue. It actually falls into my pedal areas. I noticed it because something snagged my foot when I went to put my foot on the brake. Now I got to find out why my windshield washer wipers fluids not pumping. It runs through the same wiring harness that was resecured and I'm suspicious that it's pulled a wire loose in the steering. This could get to be a thing. They should probably call me after seeing this. I got other issues going on in my life and I really don't need to be trying to track somebody down to repair and repair and re-repair the securing of a wiring harness. One of their female mechanics worked on my vehicle. I would definitely not have her touch my vehicle again. It was sloppy and lazy.

If I could give this dealership a ZERO I would. Sit back as I explain why this is the dealership from hell and you’ll regret any purchase whether that me new or used from here. Back in March of this year, I was searching for a new vehicle. I found a beautiful barely used 2020 Hyundai Sonata for 11.8k on Carguru here at Ford of PR. Went and scheduled an appointment and arrived. Mylee my sales agent that I booked my appointment with, was amazing, I will personally vouch that she made the my experience great. That was until the ... Read More

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Google - Sep 26, 2026

If I could give this dealership a ZERO I would. Sit back as I explain why this is the dealership from hell and you’ll regret any purchase whether that me new or used from here. Back in March of this year, I was searching for a new vehicle. I found a beautiful barely used 2020 Hyundai Sonata for 11.8k on Carguru here at Ford of PR. Went and scheduled an appointment and arrived. Mylee my sales agent that I booked my appointment with, was amazing, I will personally vouch that she made the my experience great. That was until the energy completed shifted, first- they wanted to charge sales tag price.. which was 13.9k I said “you guys have this listed at 11.8 on carguru” after repeating that they listed it for a certain price multiple times and even pulling the listing up, they finally honored the price. Then came the bill, luckily as this was my first car purchase, I had my father with me. We took our time to scan over the paper work and final price and realized they had included some features we just didnt need, specifically a $2,000 dollar charge for a warranty “ford blue” package that offered essentially all of the same coverages that my full coverage insurance offered. When we both saw that, I had asked to deny it as a add on since my coverage from my insurance was better than the 2k package they offered. We were then told it “could not be possible” and that every car sold at this dealership was required to have it. After some back and forth, it then reached the dealership manager who said “we cannot take this off” and even threatened we would have to finance the car. After physically going up to the management desk and explaining we would walk out without PAYING CASH for this vehicle they finally LOWERED the price of the package to $630. Alright, not so bad had to negotiate so what. Well here comes the fun part. AFTER THREE DAYS OF HAVING THE VEHICLE, my check engine light comes on. I stop by Autozone, get it checked and its for a EGR valve. No biggie Im under warranty. I call and take my vehicle back in, was first told it would be a service done today and I would have my vehicle back. It then turned into a FOUR DAY HOLD on my car, while they ordered the part from the hyundai dealership down the road. It also took their corporate parts approval department THREE DAYS to approve the part. After that, I was told I would have to pay a $110 co-pay fee for the repair, alright, cool at least now its done and I do not need to come back again. I was so wrong. FIVE MONTHS AFTER THE PART WAS REPLACED THE LIGHT CAME BACK ON AGAIN FOR THE SAME PART. I am LIVID now as this happened three weeks ago from writing this review, I IMMEDIATELY go in to the service department and demand I speak to the manager or supervisor of the whole department. I explain the situation, tell them that this should have been done correctly the first time, as these parts usually go bad quickly either from a lack of cleaning the whole system out before replacement, or of course the rare chance of a faulty part. The manager then says “no worries come back Monday and we will take a look at it” by the time monday rolls around the light has kicked off, I still had a appt. Scheduled and brought it in. Was THEN told “well we cant pull a diagnostic from a vehicle with no light” alright, fine, that makes since, my car doesn't think it actively has a problem. Cool. The light then returns a week later, which as soon as it did, I called and booked an appointment. Upon arriving to my appointment, I explained the situation again. Im calmer now, hoping maybe its just a faulty part, they mentioned there could be a part warranty and would take a look at it, cool. Then the physical advisor rolls up to my window and explains, if theres a part warranty, they cant do anything about it and that im “better off” seeking the Hyundai dealership down the road to fix the problem. Well, I took it to them, hyundai explained that the EGR system needs to full replaced, not just a single part, it will now cost me $1,400 to replace the system AGAIN as Ford neglected to do-

Keyvin the salesman was fantastic! Unfortunately, management and service department are purposely dishonest. I ask for them to double check the brakes because they did not feel right when I test drove it. Keyvin took it to the service department and they said the brakes were in good shape. After purchasing the truck I took it to have the brakes checked. Front pads (5mm) and rear pads (4mm) needed to be changed and the rotors had heavy wear and a hard lip. Spent $1,200.00 to fix the brakes 3 days after purchase. I sent the pictures to their management and they ignored ... Read More

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Google - Sep 15, 2026

Keyvin the salesman was fantastic! Unfortunately, management and service department are purposely dishonest. I ask for them to double check the brakes because they did not feel right when I test drove it. Keyvin took it to the service department and they said the brakes were in good shape. After purchasing the truck I took it to have the brakes checked. Front pads (5mm) and rear pads (4mm) needed to be changed and the rotors had heavy wear and a hard lip. Spent $1,200.00 to fix the brakes 3 days after purchase. I sent the pictures to their management and they ignored them and said that there brake check showed brakes still had 80% life. I expected nothing less, I just wish car dealerships would evolve and catch up with the rest of the world when it comes to taking care of there customers.

You didn't even get the milage correct, even after I drive it to Lakeland ill still need to drive another 300+ miles just to get to where you said it was at when it was brought in. If you didn't want work on it why accept it into the service department ? Should have just sent us away from day one. My mom has a ford truck she this is her normal place she trusted them so much and I always get screwed when it come to vehicles Held the vehicle from 8/27 to 9/5 invoice closed out 9/4 . Dropped off to get ... Read More

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Google - Sep 5, 2026

You didn't even get the milage correct, even after I drive it to Lakeland ill still need to drive another 300+ miles just to get to where you said it was at when it was brought in. If you didn't want work on it why accept it into the service department ? Should have just sent us away from day one. My mom has a ford truck she this is her normal place she trusted them so much and I always get screwed when it come to vehicles Held the vehicle from 8/27 to 9/5 invoice closed out 9/4 . Dropped off to get full diagnostics and possibly to just have them do it all knowing it was about to be more expensive then any mechanic around but its ford and I have a lincoln with entirely too many computers. and this is Ford so atleast it would be done correctly right? One would assume .. apparently a whole bunch of modules went out and my key fobs both went bad at the same time.. but they work in the slot... Fully prepared to pay the $950 for diagnostics regardless of what was found because we need to know whats wrong with it and a couple days in they report they are stuggling finding parts finally they report that my abs module is discontinued and no longer available Ford of port richey cant get the part .. LAKELAND FORD HAS IT its not discontinued. Go to pick up the car cuz clearly port richey has issues with their service dept. And the guy says he talked to the manager they arent going to charge for anything they did. Which seems so cool untill you look at what was handed to you and its just the invoice and THEY DIDNT GIVE YOU THE DIAGNOSTICS NO "VEHICLE REPORT CARD" NO NOTHING. Complete waist of time! Honestly trust nothing at this point lots of inconsistencies.

4 hrs for oil change, brake fluid was changed 6 months ago and you give me a quote for flushing without checking? Got a quote for a tuneup for 2100 got it done for 850 your high in price and sad on checking maintenance. Done here

Usually awesome, this last oil change and maintenance visit...not so good. Had an 11:30 appointment, didn't get out until almost three!! Way too overbooked.

Terrible customer service; I made an offer on a car they have listed, and they were rude to me. I do not recommend them.

Do not take your vehicle to the service center here. We took ours in for a few things and there were four distinct failures of the service we received: Sunroof — $2,208. Worked exactly once before getting stuck open again. The sun visors are now falling out of the ceiling because they broke them while working on it. GPS — $226. Still regularly displays "Installation in Progress", still hasn't received the (already paid for) map updates, and still limits infotainment features. Dented the driver's side door. Left parts on the dash (I think from a sun visor that's now ... Read More

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Google - Aug 17, 2026

Do not take your vehicle to the service center here. We took ours in for a few things and there were four distinct failures of the service we received: Sunroof — $2,208. Worked exactly once before getting stuck open again. The sun visors are now falling out of the ceiling because they broke them while working on it. GPS — $226. Still regularly displays "Installation in Progress", still hasn't received the (already paid for) map updates, and still limits infotainment features. Dented the driver's side door. Left parts on the dash (I think from a sun visor that's now broken). The worst part of the whole experience is that I spent two months calling to reach our service rep (Shandler) to find out how they might resolve any of this — leaving messages with multiple people and through the automated system — and never got a single call back. As for our purchase experience, I'd rate it average. They sold us a great car at a fair price and agreed to replace a modification we didn't want (a tow bar) with an OEM bumper — but selling us the car took longer than the entire process on our end. We test-drove multiple cars, talked it over, and decided both which one we wanted and that we wanted to buy it — all faster than they closed the deal. Deciding should be the hard part, not the beginning of an hours long ordeal to complete the purchase. One star - average buying experience minus the worst service experience ever in my long life, plus one star for selling us a great vehicle at a fair price.

Very disappointed with services . Poor communication. Bad customer service When its time sell vehicles they have time to communicate, but its time to explain about services they can't communicate, give run arounds to people. Before the staff would at least make an attempt to help but now they lack that customer service. Have been going to same location for years but recently visits was just bad. Even making appointments is a hassle now.

We leased a truck from Ford of Port Richey in September 2025, and I honestly wish we hadn’t. The truck already had about 3,000 miles on it when we took delivery. Ford Credit says those miles are mine, but they were already on the truck when I leased it. Within a few days of taking it home, the truck developed a strange odor. I’ve also been unhappy with the turning radius compared to other F-150s I’ve driven at another dealership. I brought these concerns in multiple times, but I never felt they were properly addressed. Most visits resulted ... Read More

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Google - Jul 9, 2026

We leased a truck from Ford of Port Richey in September 2025, and I honestly wish we hadn’t. The truck already had about 3,000 miles on it when we took delivery. Ford Credit says those miles are mine, but they were already on the truck when I leased it. Within a few days of taking it home, the truck developed a strange odor. I’ve also been unhappy with the turning radius compared to other F-150s I’ve driven at another dealership. I brought these concerns in multiple times, but I never felt they were properly addressed. Most visits resulted in nothing more than an oil change, while the issues I reported remained unresolved. The experience has been extremely frustrating, and I don’t feel like my concerns were taken seriously. Unfortunately, I can’t recommend this dealership based on my experience.

I purchased a new Bronco this past Saturday. The salesperson was awesome and my experience on the day of purchase was great. Unfortunately, since the purchase it’s been aggravating. Specifically, the window sticker states the vehicle comes with tint. Upon first sight of the vehicle it was evident there was no tint. It was initially stated by the salesperson that an appointment would be scheduled to have it completed. Since then I’ve received inconsistent responses ranging from staff being off/unavailable/unreachable, staff being unable to tint the rear window, being busy, short-staffed, etc. It was eventually discussed ... Read More

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Google - Jun 25, 2026

I purchased a new Bronco this past Saturday. The salesperson was awesome and my experience on the day of purchase was great. Unfortunately, since the purchase it’s been aggravating. Specifically, the window sticker states the vehicle comes with tint. Upon first sight of the vehicle it was evident there was no tint. It was initially stated by the salesperson that an appointment would be scheduled to have it completed. Since then I’ve received inconsistent responses ranging from staff being off/unavailable/unreachable, staff being unable to tint the rear window, being busy, short-staffed, etc. It was eventually discussed that the tint specialist was unable to do the tint at all and a third party would be used. I was then advised that the general manager got involved. As of the writing of this review, I have received no follow up and no definite answer… leading me to believe it won’t get done as initially promised. It’s been frustrating to go from having a good experience on the day of, to this. ***UPDATE*** 07/02/2026 On 06/26/2026, I was advised that the third party vendor is expecting to hear from me to schedule a day to install the tint. Information regarding what I wanted completed was provided to the salesperson. I spoke with the third party vendor and scheduled an appointment to have the tint installed on 07/01/2026. The third party vendor arrived the morning of 07/01/2026 for tint installation. I advised him that I would be at work and that my roommate would be present during this time. A few hours later I followed up with the third party vendor since I hadn’t received any updates. The third party vendor advised that the tint was completed. When I asked for pictures of the completed work, he advised that he doesn’t provide pictures. I was later advised by my roommate that only the driver and passenger windows were tinted, which was not what I told the salesperson. Additionally, the percentage was not what I requested either. I immediately notified the salesperson and the General Manager of the above information. It was then advised by the salesperson that a reimbursement would be provided so that I can seek tint installation on my own. It was also advised that both the dealership and the third party vendor would not be able to install the tint percentage that I requested on the day of the purchase. This information should have been made known right from the start, which would have prevented any of this from happening. Transparency is important. If a customer’s request is unable to be provided, then I (1) should be told from the start and (2) I shouldn’t be charged for a service that was known from the start that it couldn’t be completed. As of the writing of this update, I have yet to receive the reimbursement. I attempted to get an update from the salesperson regarding this, with no response.

Arielle Ingram would not stop contacting me after I told her that I had purchased a Ford Ranger at another dealership. I warned her that if her text messages continued I would leave a negative review. Ford of Port Richey had a much higher price for the truck that I wanted. I’m so glad I bought at another dealership.

This is the worst ford store I have ever been too.. i complained for over year about a knocking in the rear of the truck before they would look at it. They can’t keep advisors as I have had 3 in just over a year. I recently brought my truck in for a tune up just for it to leave with a misfire .. stay far away from this dealer . It’s a shame that the Morgan group has let this store fall so far .. I wish I could give it zero stars .

Sold me a used truck with a horrible smell inside that won't come out. Scratches on the truck, and gave me zero for my trade in but added the entire 18k payoff to my loan amount.. financed 60k for a truck with 36k on the window . Don't get ripped off by these crooks.

They had our truck in there for a month and a half for transmission issues (only at 78,000 miles mind you) with no updates or any information on when it would be ready. We get it back and the driver door handle is tore up (they said we can come in and pick it up) from someone opening it on the lift. THEN my carrier baring for the drive shaft bolts weren’t put back in after they installed the new transmission, how I know this is because it completely fell out of the bottom of the truck while driving. Someone ... Read More

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Google - Apr 30, 2026

They had our truck in there for a month and a half for transmission issues (only at 78,000 miles mind you) with no updates or any information on when it would be ready. We get it back and the driver door handle is tore up (they said we can come in and pick it up) from someone opening it on the lift. THEN my carrier baring for the drive shaft bolts weren’t put back in after they installed the new transmission, how I know this is because it completely fell out of the bottom of the truck while driving. Someone needs to contact me and explain how so many things can be over looked and forgotten about. We have been loyal to this specific Ford since 2021 when the truck was purchased. This is ridiculous.